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The legal basis for data processing and data forwarding is your consent in accordance with Art. 6 para. 1 lit. a GDPR. This information is collected before the cookies are set and your IP address is transmitted. The purpose of the processing is to provide our customers with even better service and support. The chat function enables the conversation with ASFINAG employees in real time and thus contributes towards customer satisfaction. You have the right to revoke your consent at any time. You can delete these cookies at any time via the settings in your browser. The legality of the processing up to the time of your revocation shall not be affected by this.
Information on the rights of the data subjects
According to the DSG2000 legal position, data subjects have the right to information, rectification or deletion and objection. As of 25.5.2018, the following rights will apply according to the then effective General Data Protection Regulation:
Right to information
Every data subject has the right to request confirmation from ASFINAG as to whether personal data concerning said data subject are processed; if this is the case, the data subject has a right of access to this personal data (copy of the personal data that are the subject of the processing) and to the following information: (a) the processing purposes; (b) the categories of personal data being processed; (c) the recipients or categories of recipients to whom the personal data have been or are still being disclosed, in particular recipients in third countries or international organisations; (d) if possible, the planned duration for which the personal data will be stored or, if this is not possible, the criteria for determining that duration; (e) the existence of a right of correction or deletion of personal data concerning the data subject or of a restriction on processing by the controller or of a right of objection to such processing; (f) the existence of a right of appeal to a supervisory authority; (g) if the personal data are not collected from the data subject, all available information on the origin of the data; (h) the (non-)existence of automated decision-making, including profiling. ASFINAG provides a copy of the personal data that are the subject of the processing. ASFINAG may charge an appropriate fee based on the administrative costs for all further copies requested by the data subject. Where the data subject submits the application electronically, the information shall be provided in a common electronic format, unless otherwise indicated.
Right to correction and deletion
The data subject has the right to request ASFINAG to correct any incorrect personal data concerning said data subject without delay. Taking into account the purposes of the processing, the data subject has the right to request the completion of incomplete personal data, including by means of a supplementary declaration.
Furthermore, the data subject has the right to request ASFINAG to delete personal data concerning said data subject without delay, and ASFINAG is obliged to delete personal data without delay if one of the following reasons applies: (a) Personal data are no longer necessary for the purposes for which they were collected or otherwise processed. (b) The data subject withdraws its consent on which the processing was based and there is no other legal basis for the processing. (c) The data subject objects (see below) to the processing. (d) The personal data have been processed unlawfully. (e) The deletion of personal data is necessary to fulfil a legal obligation to which ASFINAG is subject. (f) The personal data have been collected in relation to information society services offered (consent of a child). In particular, the right to deletion does not exist if the processing is necessary to fulfil a legal obligation of ASFINAG or to perform a task that is in the public interest or in the exercise of official authority that has been transferred to ASFINAG and/or to assert, exercise or defend legal claims.
Right to restriction of processing
The data subject has the right to request ASFINAG to restrict processing if one of the following conditions applies: (a) the accuracy of the personal data is disputed by the data subject for a time period which enables ASFINAG to verify the accuracy of the personal data, (b) the processing is unlawful and the data subject refuses to delete the personal data and instead requests the restriction of the use of the personal data; (c) ASFINAG no longer needs the personal data for the purposes of the processing, but the data subject needs them to assert, exercise or defend legal claims, or (d) the data subject has filed an objection to the processing until it has been determined whether ASFINAG's legitimate reasons outweigh those of the data subject.
Where the processing has been restricted, such personal data may not be processed except with the data subject's consent or for the purpose of asserting, exercising or defending rights or protecting the rights of another natural or legal person or on grounds of an important public interest of the Union or a Member State.
A data subject who has obtained a restriction on processing will be informed by ASFINAG before the restriction is lifted.
Right to data transfer
The data subject has the right to receive the personal data concerning said data subject that it has provided to ASFINAG (as part of the voluntary additional services) in a structured, current and machine-readable format and said data subject has the right to transfer this data to another data controller. In exercising its right to data transfer, the data subject shall have the right to have the personal data transferred directly by a data controller to another data controller, where technically feasible.
Right of objection
The data subject has the right to object at any time to the processing of personal data concerning said data subject for reasons arising from its particular situation, which is necessary for the performance of a task in the public interest or in the exercise of official authority assigned to ASFINAG or which is necessary for the protection of the legitimate interests of ASFINAG or a third party. ASFINAG will then no longer process the personal data unless it can prove compelling reasons worthy of protection for the processing, which outweigh the interests, rights and freedoms of the data subject, or the processing serves to assert, exercise or defend legal claims.
Where personal data are processed for direct marketing purposes, the data subject has the right to object at any time to the processing of personal data concerning said data subject for the purpose of such advertising. If the data subject objects to processing for direct marketing purposes, the personal data will no longer be processed for these purposes.
Right of appeal to the supervisory authority
Any data subject, without prejudice to any other administrative or judicial remedy, has the right of appeal to a supervisory authority, in particular in the Member State where it resides, works or is allegedly infringing, when the data subject considers that the processing of personal data concerning said data subject is contrary to these legal requirements – see https://www.dsb.gv.at/rechte-der-betroffenen.