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Check if your license plate number is already valid. Normally changing a license plate after the start of validity is subject to a charge and only possible under certain conditions.
The license plate number can be changed under "My Account" as follows:
You can also subsequently assign your purchased products to your customer account under "My Account". Enter the product ID of one product in your order. All products of the entire order will then be automatically assigned to your account.
Please note that in order for the products to be assigned to your customer account the e-mail address provided at the time of purchase must match the e-mail address assigned to your customer account.
Registration in the customer portal is necessary for all changes.
Example 1: You have purchased a 10-day vignette, valid from July 10th. However, your holiday is delayed and you will not leave until July 24th. Now you must alter the beginning of the validity of your vignette in your account by 9th July (23:59 clock) at the latest.
Example 2: You have purchased a 2-month vignette, which is valid from 16th March. You move home before the validity of your vignette begins and you are issued a new licence plate number, you have entered an incorrect licence plate number by mistake or you wish to use an already purchased vignette for a different licence plate number. For the above cases you must change the data in your account by 15th March (11:59 pm) at the latest.
In the event of loss, theft and total loss the handling fee of 18 Euro will be refunded.
Note: Changing the license plate number in the Underway App is only possible before validity period. License plate changes during the validity period are only possible at the webshop.
Please note that the registration holder must not change.
Yes, registered users can do so here at the web shop. You may change the validity period and you licence number until your Digital Vignette or Digital Section Toll Annual Card becomes valid.
Licence numbers cannot normally be changed after the start of validity. However, provided the requirements below are met and the required documents are submitted, changes to the Digital Annual Vignette and the Digital Section Toll Annual Card can be applied for. 18 euros are payable to compensate for the expenses incurred by every change.
Loss, theft and total loss entitle you to a refund of the 18 euros expenses you paid.
To protect your product from misuse by unauthorized third parties. Only as a registered/recorded customer can a change be carried out correctly and the authority of the change ensured.
Please note that only consumers can make use of the right of withdrawal, and not persons in the exercise of an independent, business purpose (company).
Instructions for a quick processing of your withdrawal (applies only to consumers):
Please find all information on this topic under the following link: asfinag.at/gratisvignette
Yes. All products, no matter where they were purchased (app, automat, anonymous in the webshop) can be assigned to your customer account. Provided you are registered in our webshop.
We offer the following payment methods:
Payment by credit cardWe accept:
Klarna Sofort or Direct DebitPayments with Klarna Sofort are possible from Austria, Germany, Italy and the Netherlands up to 5,000 euros and for private customers. Private customers from Austria and Germany can also pay for a subscription with Klarna Direct Debit.
Paying via PayPalIf you have selected PayPal as a payment option, you will be redirected to PayPal where you will be prompted to log in to your PayPal account. After logging in, you can confirm the payment.
Bank transfer with eps or giropayPayments with eps or giropay are possible from Austrian and German bank accounts.
SEPA direct debitPayments with SEPA direct debit are possible from Austrian and German bank accounts.
Would you like to subscribe?You have the possibility to pay by credit card. For private customers from Austria and Germany the payment is also possible with Klarna Direct Debit.
SEPA direct debitPayments with SEPA direct debits are currently only possible from Austrian and German bank accounts.
With a Klarna direct debit, you can only change your bank account directly with Klarna.
For consumers, the digital vignette or the annual digital section toll cannot be used immediately after purchase. They are valid at the earliest after 18 days from the date of purchase. They are valid at the earliest after 18 days from the date of purchase. This restriction does not apply to businesses. The reason for this is that, according to the European Consumer Protection Directive, consumers have the right to withdraw from the online purchase of a product or service within 14 days. As this withdrawal is possible by e-mail and by post, a further three days are allowed for cancellation by post until arrival at ASFINAG. For this reason, the digital vignette is valid from the 18th day after the date of purchase and only applies to the use of motorways and expressways in Austria.
ASFINAG now offers its customers the opportunity to pay the Digital Section Toll using the new Digital Section Toll FLEX service. You can activate this service for each of your license plates under "My Account". By activating Digital Section Toll FLEX, the journeys through all ASFINAG toll stations are automatically paid. You can pass through all six ASFINAG toll stations conveniently and without having to stop.
Important! You can use all of the lanes marked green for the journey through the toll station. The lanes marked as GO lanes (usually to the right of the toll station) are exclusively for trucks, buses and heavy mobile homes over 3.5 tonnes and are marked with a driving ban for vehicles up to 3.5 tonnes.
As soon as you pass one of the ASFINAG toll stations, your license plate is automatically recognized by the system and the barriers at the toll station open. All journeys are invoiced according to the valid tariffs of the toll stations and debited via your chosen payment method. The charge can be accessed at any time under "My Account". The invoice will be sent afterwards via e-mail.
Please make a subsequent payment. Log in under "My Account" and select "My Services" from the menu. All outstanding payments are listed on this page. Make the subsequent payment with a valid payment method - the subsequent payment will be carried out for all outstanding amounts. You will receive the invoice by e-mail once the subsequent payment has been made. If the Digital Section Toll FLEX service has already been deactivated, you can reactivate it at any time under "My Account".
Yes, as a motorcyclist you can also use the digital section toll or the digital section toll flex. Save yourself the payment process at toll stations and pass through toll stations faster.
However, the passage with a digital section toll ticket or with the digital section toll flex does not always work as smoothly on a motorcycle as it does on a car – this is due to the automatic license plate recognition in the toll lane:
We are happy to accept your enquiries. If you have any questions about your purchased product, please include the license plate number or product ID (you will find it on your order confirmation).